Floor Manager Airport

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of sports fashion, outdoors, and gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE
100 company since 2019, continuing to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry, and we need you to help achieve that by engaging with our people‑led, innovative, customer‑focused culture and driving operational excellence.

We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within the team. As the vital link between senior managers and frontline staff, you will collaborate closely with senior leadership, champion career development, and represent JD Group values internally and externally.

• Ensure the highest level of customer satisfaction by driving exceptional service standards and promptly addressing customer needs.
• Drive team sales through effective merchandising, stock replenishment, and team motivation.
• Lead and develop the shop‑floor team to achieve high performance, engagement, and adherence to store policies and procedures.
• Maintain a clean, organised, and visually appealing shop‑floor to enhance the customer shopping experience.
• Ensure regular stock replenishment and accurate inventory management.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Assist with day‑to‑day operations, including opening and closing procedures.
• Support cash management tasks such as processing transactions and reconciling tills.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

• Contribute to, and exceed, the store’s monthly sales target.
• Drive additional KPIs including units, conversion, average transaction value (ATV), and units per transaction (UPT).
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Guarantee that all new colleagues complete mandatory training.
• Meet or exceed company benchmarks for employee satisfaction and engagement survey results.

• Previous supervisory or management experience in a fast‑paced, retail/customer‑facing environment.
• Passionate about retail and knowledgeable of the latest trends and competitors.
• Experience coaching and developing individuals.
• Strong communication skills.
• Strong attention to detail and ability to maintain high standards on the shop floor.
• Ability to promote JD Group values to internal and external stakeholders.

• Monthly discretionary bonus schemes.
• 25% discount on JD Group products and selected partner brands.
• Exclusive deals and discounts through our online benefits platform.
• Digital health and well‑being services.
• Health cash plans.
• Wide range of internal development courses to support career growth.
• Access to apprenticeships & accredited qualifications – earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks for sharing experiences and supporting positive change.
• Opportunities to volunteer through the JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.
• Staff discount across JD Group brands.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

Thank you for your time #JD