Supervisor, Retail, Retail Sales

Cricket is Liverpool’s ultimate luxury retailer since 1991, offering a wide range of women’s, men’s and children’s fashion alongside bags, shoes and accessories.

To continue our growth and expansion, we now require a truly exceptional, driven and proven Supervisor to join our team in Liverpool.

As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for brands and for delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount.

You will receive ongoing training, coaching and support with many opportunities to progress.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in luxury brands
• Confident making recommendations to customers to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Pro‑actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and in‑store events
• Maintain high standards of visual presentation in stores
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a brand expert through positive promotion of product and company image at all times
• Lead by example to support and coach the sales team
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service.

Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.

• Experience in a fashion based retail environment
• 3 years+ management experience
• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can‑do attitude
• Great communication skills
• Self‑driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

• Basic Salary £30,222 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission‑led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% In‑store Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• Group Wide 20% Discount across all Frasers Group brands
• This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management

Industries:
Retail