One Stop - Shift Leader

Join to apply for the One Stop - Shift Leader role at One Stop Stores Ltd

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast‑paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback.

You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach. With your guidance, your store will always remain a safe place to work and shop.

• Coordinate the team to deliver the easiest shopping trip in the community
• Open and close the store and complete duty cover, ensuring all decisions are right for customers, colleagues, and everyone’s safety.
• Serve as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Keep the store clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Ensure point‑of‑sale and shelf‑edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent reoccurrence.
• Proactively manage queues to deliver a great shopping trip for customers.
• Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Be knowledgeable about the store, coordinating others to deliver practical actions and improvements.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver communication to the team, keeping them well informed.
• Simplify operations and share ideas with the Store Manager.
• Always put the customer first and consider them in everything you do.
• Be readily available to resolve customer queries, leaving them with a smile.
• Adjust the service you give to each customer to meet their needs.
• Recognise and celebrate colleagues giving great service.
• Identify and remove obstacles to delivering a great service.
• Resolve colleagues’ queries in the absence of the Store Manager, or escalating them when appropriate.
• Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
• Be a recognised Keyholder for the store, attending alarm call‑outs to ensure safety and security.
• Monitor and act on internal communications, ensuring messages are actioned timely and colleagues are kept informed.
• Coordinate colleagues to meet customer and operational needs, feeding back to the Store Manager about any issues.
• Balance your time across service and replenishment areas of the store.
• Actively support the Store Manager in managing absences, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers are reported and acted upon in line with One Stop absence policy procedures.
• Build meaningful relationships with the Area Manager & People Partner, ensuring knowledge, confidence and timely escalation of relevant issues.
• If this store has a Post Office Local, you will be required to undertake a Post Office financial and criminal conviction background check, which you must pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the offer.

• Communication skills
• Customer focus
• Problem‑solving
• Teamwork
• Attention to detail
• Adaptability
• Technical skills
• Time management

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for…