Account Manager

Account Manager

Join to apply for the Account Manager role at FMCG Association Australia
.

MSite has an exciting opportunity for an Account Manager to join our team working in Liverpool
. You will join us on a full‑time, permanent basis
, and in return, you will receive a competitive salary of £35,000 – £40,000 per annum
.

We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state‑of‑the‑art digital identity solutions to some of the world's most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services.

From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more.

As our Account Manager
, you will manage client relationships and act as a key liaison between MSite and its clients, ensuring excellent customer service and client satisfaction. This role will also be responsible for developing account plans and identifying opportunities to cross‑sell/upsell MSite products.

• Develop trusted relationships with targeted key customers at operational and local/project levels to promote retention and loyalty to drive adoption and growth to ensure renewal of frameworks
• Monitor company performance against service level agreements and flag potential issues
• Achieve client relationship targets and KPIs
• Escalate and resolve areas of concern as raised by clients
• Work with the Support team to ensure planned maintenance is in schedule
• Conduct business reviews (either face to face or via Webex/Telephone) to ensure clients are satisfied with their products and services
• Attend meetings with clients as and when required to build relationships with existing accounts
• Identify client training needs and prepare training material
• Liaise with other departments within the company to service clients (i.e. support, operations, product team)
• Monitor support tickets and internal dashboard to prevent any SLA breaches
• Arrange governance meetings with key accounts and provide KPI reporting

• Excellent customer service and communication (written and verbal) skills.
• Ability to understand customer needs and develop deliverable product and commercial solutions to satisfy their requirements.
• Demonstrate bold determination to identify and close sales opportunities.
• Able to make decisions to encourage product adoption and retention.
• Ability to develop and influence relationships at multiple levels within the customer organization, including at a senior level.
• Ability to work independently to achieve ambitious business targets.
• Must be willing to travel nationally with out of hours working occasionally required, plus potential for international travel.

• 3 years Business to Business Account Management experience. Construction or biometric experience would be an added advantage, though not essential.
• Proven sales skills in growing key accounts.
• Strong commercial awareness and demonstrable commercial success, exceeding sales targets throughout career.
• Preparation of formal tender responses / RFP / RFI's.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit‑based approach to hiring, promotion and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members.

If you require any support during the interview process, please let us know.

If you feel you have the necessary skills and experience to be successful in this Account Manager role, click apply today. We'd love to hear from you!