Campus Support Officer; TTO

Job Title:
Campus Support Officer

Department: Estates

Location: Liverpool

Salary: £22,611 - £23,963 / year

FTE: £25,299 - £26,812 per year

Job Type: Permanent, 35 hours per week, 39 weeks term time only

Final date to receive applications: 26 January 2026

We are seeking a vigilant and proactive term-time only Campus Support Officer to ensure the safety, security, and wellbeing of students, staff, visitors, and property across the college campus. The Campus Support Officer plays a vital frontline role in maintaining a safe and welcoming environment that is conducive to teaching and learning, while upholding college policies, safeguarding principles, and emergency procedures.

• Monitoring entry and exit points, checking s, ensuring only authorised individuals enter the college.
• Regularly patrolling corridors during non-peak times to identify and address potential security issues.
• Maintaining clear communication with students, staff, and visitors, and reporting incidents to management or the authorities.
• Building positive relationships with students to foster a safe and supportive environment.
• Promoting a positive and respectful college culture.
• Responding to incidents such as fire alarm activations, intruder alarm activations, first aid incidents or lockdown situations, working with college staff and emergency services.
• Ensuring adherence to college policies, which may involve conflict resolution, de‑escalation, and reporting incidents.
• Supporting the enforcement of college behaviour policies, including smoking, loitering, or anti‑social conduct.
• Conducting searches of individuals when appropriate, following college procedures.
• Assisting with the supervision of student behaviour in communal areas during peak times, such as lunch breaks.
• Act as a keyholder to assist with the opening of college buildings, including unlocking doors and un‑setting alarms.
• Supporting evacuation procedures and acting as a Fire Marshal during emergencies, if required.
• Actively supporting and implementing the ‘One College, One Mindset’ initiative.
• Supporting any key cross‑college activities such as enrolment, open evenings and recruitment events.
• Following departmental policies and procedures and operating within service standards at all times.
• Adhering to organisational policies and procedures such as GDPR, Equality and Financial Regulations.
• Carrying out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
• Making full use of new technology in all aspects of job requirements.

• Participating fully in professional development.
• In‑service training opportunities which are made available.
• The college appraisal scheme.

• Experience of working in a security role.
• Excellent observational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in challenging situations.
• Flexible attitude and ability to work independently and as part of a team.
• Comfortable using IT systems for reporting and monitoring.
• Organised and observant.
• Confident in handling incidents and using de‑escalation techniques.
• A proactive and vigilant approach to safety and security.
• Experience of working in a customer‑oriented environment.
• Good inter‑personal skills with the ability to answer enquiries and deal with all customers in a friendly and efficient manner.
• Ability to show an understanding of, and commitment to college policies and procedures, particularly equality and diversity.
• Ability to set high standards for students, colleagues and for themselves.
• Positive personality – self‑motivated.
• Willingness to assist and interact with internal and external stakeholders.
• Clear personal commitment of meeting and surpassing customer expectations.
• Committed to personal development.

• Experience working in an education environment.
• Understanding and awareness of an educational environment.
• First aid and/or Fire Marshall training certificate.

As a valued member of our College community,…