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Customer Service Lead: Build & Scale CX Function

Job in Livingston, West Lothian, EH54, Scotland, UK
Listing for: Avenue Scotland
Full Time position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
Position: Customer Service Lead: Build & Scale a New CX Function
An established infrastructure business in Livingston is looking for a Customer Service Lead to shape the entire customer service function. This new role offers autonomy to design and deliver a customer service strategy while ensuring compliance with standards. The successful candidate will oversee the development of processes, systems, and reporting tools, and lead a high-performing team as it grows. A passion for customer outcomes and experience in similar industries are essential.
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