Customer Advisor

Overview

Looking for a role where you can make a real difference to customers’ experiences while developing your skills in a busy, fast-paced environment? This role offers the chance to work for a leading provider, supporting customers across the UK, and be part of a friendly and motivated team.

• Handling customer enquiries via telephone, email, Live Chat, and SMS, booking appointments, and providing product/service support
• Making targeted outbound calls to schedule or reschedule appointments, maximise schedules, and highlight promotions
• Recording all customer interactions accurately in the CRM and ensuring a high-quality customer experience

• Previous experience in a customer-focused role
• Strong IT skills including Word, Excel, Outlook, and the ability to learn new systems quickly
• A calm and collected approach under pressure in a fast-paced environment
• Excellent phone skills, including handling complaints effectively
• Empathy, patience, and the ability to assist clients with communication difficulties
• High attention to detail and accuracy
• A flexible, team-oriented approach

This is a temporary role for a period of 12 weeks initially working full time with a 4-week rotating shift pattern, including some evenings and Saturdays.

You’ll be based in modern offices in Llandudno (accessible via public transport) and will receive an hourly rate of £12.21 plus benefits.

If you’re organised, customer-focused, and enjoy working in a supportive team environment, we want to hear from you.