Medicines Homecare Co-ordinator

Medicines Homecare Co-ordinator

The closing date is 30 December 2025.

We have an exciting new opportunity to join our expanding Pharmacy Homecare Team at the Royal Glamorgan Hospital.

We are looking for a conscientious and adaptable person with excellent interpersonal and communication skills to join the team. The department supports homecare activity across the Health Board, processing prescriptions and invoices relating to outsourced Homecare services that provide Pharmacy supplies direct to patients' homes.

The post holder will need to be highly motivated, have a flexible approach to work and possess excellent organisational skills. In addition, we are seeking someone who can embrace digital applications and bring strong IT capabilities to the team. You should be confident in using a range of software applications and demonstrate advanced skills in Microsoft Excel, data management, and reporting.

Experience in data analysis and the ability to interpret and present information clearly will be highly valued.

The post holder will need to meet tight deadlines, manage confidential information and maintain high standards relating to administrative processes. The role requires a high degree of competence and discretion in all forms of liaising with other healthcare professionals.

Administration
:
Manage mail, calls, meetings, diaries, and correspondence.

Team Management
:
Supervise higher clerical officers, allocate work, handle grievances, appraisals, training, and recruitment.

Service Coordination
:
Liaise with internal/external stakeholders and third-party providers to ensure smooth patient services.

Problem Solving
:
Investigate issues (e.g., delays in payments, patient complaints) and propose solutions.

Data Management
:
Maintain databases, produce reports, manage prescription requests, and analyse data.

Financial Tasks
:
Manage and analyse financial spreadsheets.

Policy & Process
:
Implement and propose changes to policies; ensure compliance with confidentiality and governance standards.

Communication
:
Handle sensitive patient information, including cancer and sexual health cases; manage complaints and queries.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Core Responsibilities

• Administrative Management:
  • Provide comprehensive administrative support to senior Pharmacy managers, including managing diaries, organising meetings and handling correspondence.
  • Maintain accurate records and filing systems (both electronic and paper-based) and ensure timely processing of mail, messages, and documentation.
• Act as day‑day manager for the homecare administrative team, allocating work, monitoring performance, and conducting appraisals.
• Handle first‑line HR issues such as grievances and disciplinary matters, and oversee staff…