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3rd Line Support Engineer
Job in
Lockerbie, Dumfries and Galloway, DG111, Scotland, UK
Listed on 2026-01-01
Listing for:
Reed
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Reed Technology is working with an established company based in Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent basis.
Key Responsibilities:
- Monitoring the helpdesk and resolving IT issues efficiently
- Following ticket escalation procedures
- Administering Microsoft 365, Azure AD, Intune and hybrid cloud environments
- Maintaining and developing IT documentation and internal knowledge base
- Liaising with third-party vendors, managed service providers, and internal stakeholders
- Handling some 1st and 2nd line tickets as required
- Procuring hardware and software when needed
Required Skills & Qualifications:
- Ideally 5 years of IT experience in helpdesk or technical roles.
- Strong knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls).
- Excellent communication, problem-solving, and ability to mentor junior engineers.
- Experience with hardware/software support, mobile devices, and security compliance.
- Full UK driving license.
Benefits:
- Permanent contract
- Salary up to £45.000 / year + benefits (DOE)
- On-site or hybrid working model.
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