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Senior IT Support Technician - Escalations & Mentorship

Job in Lockport, Will County, Illinois, 60441, USA
Listing for: Andromeda
Full Time position Listed on 2026-11-09
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 70000 - 80000 USD Yearly USD 70000.00 80000.00 YEAR

Job Description & How to Apply Below

Andromeda in Lockport, IL is seeking an experienced Level 3 IT Support Technician to join our Managed IT Services team. This senior technical resource handles complex issues escalated from Level 2 while mentoring others.

The role is hands-on, not managerial, requiring strong troubleshooting across servers, networks, and Microsoft 365. It is a hybrid position with two days in the office and three remote days.

We are looking to fill the Senior IT Support Technician
- Escalations & Mentorship position at Andromeda in Lockport, IL, United States.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Senior IT Support Technician
- Escalations & Mentorship role in the description above.

We appreciate your interest in this position.

Position Requirements

10+ Years work experience
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