Customer Experience Associate - Perth

Customer Experience Associate – Perth, ON (18.75 h/week)

Requisition

Join a purpose‑driven, winning team that commits to results and fosters an inclusive, high‑performing culture.

As a Customer Experience Associate, you are the face and heart of our branches, helping customers achieve their financial goals.

• Taking a proactive approach to discovering customers’ needs and listening to understand what they are asking for
• Processing day‑to‑day transactions
• Nurturing rich, long‑standing relationships
• Contributing to branch targets by identifying and fulfilling simple sales opportunities
• Serving as a technology expert and sharing knowledge by introducing clients to our mobile banking applications and helping them manage their banking needs

• Build strong customer relationships and deliver excellent service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment and contribute positively to a team‑oriented workplace
• Show eagerness to learn and determination to succeed

• Proven customer‑service skills through work or community involvement
• Professional, friendly, and efficient communication style
• Availability to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and ability to promote digital and self‑service banking options

• Opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovators
• A rewarding career path with diverse development opportunities
• Internal training to support career growth and skill enhancement
• Commitment to making a difference in communities for employees and customers alike
• Recognition and rewards for high performance, with leadership support through development conversations to accelerate advancement
• A competitive compensation and benefits package

Location:

Perth, Ontario, Canada

Scotiabank is a leading bank in the Americas. Guided by our purpose, “for every future,” we help customers, families, and communities achieve success through a broad range of products and services.

We value the unique skills and experiences each individual brings to the bank and are committed to creating an inclusive, accessible environment for everyone. If you require accommodation—accessible interview site, alternate format documents, ASL interpreter, assistive technology, or technical assistance—please let our Recruitment team know.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest; only shortlisted candidates will be contacted.