Technical Support - GBP; Stirred Milling

Technical Support - GBP (Stirred Milling)

Primary

Location:

West Perth, WA, AU

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 12/22/2025

Technical Support – Grinding, Bulk and Pyro, Stirred Milling is responsible for providing technical support to our customers and internal stakeholders for the Stirred Milling Product Lines in the Asia Pacific Market Area. This is inclusive of HIG Mills, VTM’s, SMD’s, Tower Mills etc.

This will include ongoing site presence for diagnostic investigations, troubleshooting, analytical assessment and operational review of the Stirred Milling Product Lines.

The role encompasses support for Sales Account Management, Quote and Order Management and Customer Technical Support, understanding the customer’s needs and help create customer success, through scope definition and opportunity conversion.

Please be aware that the travel requirements for this position can be at times upwards of 50%.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

• Provide technical support for opportunities within the Asia Pacific Region.
• Participate in site based regular visits, with the intention of providing product based technical support. Work closely with the Technical Sales Support Team to define a total understanding of the customer’s needs and develop further opportunities for the Stirred Milling business.
• Provide Technical based Site Visit reports
• Participate in performance of process and mechanical audits using specific test procedures and providing clear, concise and accurate reporting
• Participate in the investigation of field problems, initiate reports, and work with the appropriate stakeholders to ensure corrective action has been taken
• Keeps abreast of new developments in industry by reviewing current technical literature, seminars, trade shows, technical associations, etc.
• Develop technical scopes of offer or part selection for the Technical Sales Support Team.
• Encourage customers to avail themselves of our service capability to develop funded regular programmed field inspections of our equipment.
• Demonstrate a cooperative team approach and collaboration within the GBPS team. Work effectively with other teams and departments.
• Develop a thorough working knowledge of Products and techniques associated with product support activities.
• Provide feedback to all stakeholders on opportunities of the appointed site and report regularly on progress of these opportunities.
• Assist Sales Department and Proposals in equipment selection and sizing, technical clarifications, and technical clarification meetings.

• A mechanical engineering Degree / trade qualification from college or technical school with five years related experience in mechanical environment working on Stirred Milling Equipment.
• Proven ability to apply technical principles and scientific thinking to a wide range of intellectual and practical problems.
• Int…