Applications Support Specialist

Overview

Job Type: Full-Time

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Responsible for the support and administration of applications and services used for the production, management, and delivery of content and online services to the business. The incumbent will collaborate with team members and functional stakeholders to provide support and technology solutions for the Gaming Management System.

• Maintain production systems related to Gaming Management Systems and Services. This includes development, staging and production environments.
• Ensure application standards and guidelines are applied and maintained for administration, deployment and monitoring, over a range of platforms that are largely comprised of industry standard components. This includes applications, web server components and databases.
• Develop and apply an in-depth understanding of business processes to ensure application and service processes and outputs are error free and complete.
• Ensure application continuity and quality by owning the resolution of issues across platforms; track progress and escalate as appropriate.
• Review and ensure complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
• Ensure that applications and related services are documented and kept current.
• Keep abreast of technical developments of operational importance to the company, and to participate in developing or setting standards as directed.
• Contribute to process development and best practice. To look at new ways to improve resilience, performance levels and supportability.
• Manage change control implications for designated systems.
• Provide capacity planning, monitoring, and maintenance of designated system(s).
• Identify trends or problems (as defined under ITIL).
• Establish and maintain effective working relationships with all stakeholders.
• Undertake advanced administration tasks as required (e.g. to support problem resolution).
• Support the infrastructure teams and the 24/7 group in deploying applications and solving problems.
• Participate in the on-call support to the 24/7 team.
• Performs other responsibilities and duties as assigned.

• Post-secondary Diploma/Degree in Computer Science, Information Technology or related field.
• A proven track record of successful project implementation in a software and technology implementation environment.
• Experience working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment.
• Experience developing and maintaining applications in a multiplatform environment (Windows Server and/or Linux environments).
• Previous experience in a support or customer facing role.
• Formal training in Application Systems Development Life Cycle Management methods and techniques.
• Experience delivering production support in a 24/7 operation.
• Hands-on experience with Sybase, Microsoft Operating Systems, Microsoft SQL Server, Oracle, Linux, Java and .NET environment. Gaming technology experience including Bally GMS Version 15.
• Experience with Casino Market Place, Slot Data Systems and other Gaming and Entertainment related systems.
• Experience with POS Systems – Squirrel or Micros.
• Knowledge of Enterprise level centralized and decentralized architectures, their strengths and weaknesses.
• Application testing approaches, including smoke, regression, and load/performance testing.
• Developing, documenting and executing test plans and test cases.
• Ability to manage third party vendors, and develop conceptual understanding of black-box systems.
• Knowledge of application security paradigms and related testing approaches.
• Knowledge of high availability database (MS SQL, Oracle) designs and database connectivity methods.
• Familiarity with data analysis, data quality and governance concepts.
• Familiarity with Cloud-based web technology stacks, their administration and configuration.
• Strong understanding of API’s, interface data flows and message queue technologies (Mulesoft or similar).
• Understanding of IP networking basics.
• Ability to troubleshoot new and grand-fathered applications and interfaces.
• Knowledge and experience with application monitoring tools (App Dynamics or similar).
• Exposure to ITIL methodologies.
• Demonstrable knowledge and experience of three or more of the following:
  • Building highly scalable systems
  • Automated deployment
  • Source control and release management tools
  • Monitoring tools and/or transaction monitoring
  • Virtualization of applications particularly using VMware and converged infrastructure
  • Experience in multiple database environments
  • Experience in programming languages / scripting e.g. Unix shell or Perl
• Excellent organization, written, and client facing skills.
• Critical thinking, self-motivation, and multi-tasking skills.
• Review processes and implement efficiency…