Case Manager; Personne gestionnaire de cas

Join to apply for the Case Manager (Personne gestionnaire de cas) role at Workplace Safety and Insurance Board (WSIB)

Join to apply for the Case Manager (Personne gestionnaire de cas) role at Workplace Safety and Insurance Board (WSIB).

Salary Grade: 213. From: $97,184.05. We anticipate bilingual (French & English) and unilingual permanent opportunities in the following office locations:

• Guelph - Unilingual
• Guelph - Bilingual
• Hamilton – Unilingual
• Hamilton - Bilingual
• Kingston - Unilingual
• Kingston - Bilingual
• London - Unilingual
• London - Bilingual
• North Bay - Unilingual
• North Bay - Bilingual
• Ottawa - Unilingual
• Ottawa - Bilingual
• Sault Ste. Marie – Unilingual
• Sault Ste. Marie - Bilingual
• St. Catharines - Unilingual
• St. Catharines - Bilingual
• Sudbury – Unilingual
• Sudbury - Bilingual
• Thunder Bay - Unilingual
• Thunder Bay - Bilingual
• Timmins - Unilingual
• Timmins - Bilingual
• Toronto - Unilingual
• Toronto - Bilingual
• Waterloo
  - Unilingual
• Waterloo - Bilingual
• Windsor - Unilingual
• Windsor - Bilingual

Join Our Team—Where Potential Meets Purpose— the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage-loss benefits, medical coverage, and practical support to help people recover and return to work. Learn more about us at

Why Work With Us? When you join WSIB, you’ll have the chance to bring your potential to a purpose-driven organization. Here, your skills and ambitions will be recognized and nurtured:

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team-focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and, where applicable, a bilingual language bonus

If you’re ready to make a difference and grow your career in a collaborative, high-impact environment, we invite you to apply and join Team WSIB!

Are you a strong decision-maker who thrives in a fast-paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move—where your potential meets purpose.

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return-to-work outcomes
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow-through on all activities
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work
• Identify and address barriers to recovery and return-to-work, leveraging resources and expertise as required
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner

• Sound decision-making skills and the ability to weigh complex information
• Exceptional communication (verbal and written) with empathy and clarity
• Adaptability to evolving situations and client needs
• Strong teamwork and collaboration within multidisciplinary teams
• Demonstrated ability to follow through and deliver results

Education

• University completion at undergraduate level.

Experience

• Two years prior experience in Adjudication or Case Management and Customer Service.
• Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome
• Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual s needs to promote optimal outcomes. Key activities include: collecting information, making…