Case Manager; Personne gestionnaire de cas - Bilingual

Join to apply for the Case Manager (Personne gestionnaire de cas) - Bilingual role at Workplace Safety and Insurance Board (WSIB).

Salary Grade: 213 — From: $97,184.05

• Guelph – Unilingual
• Guelph – Bilingual
• Hamilton – Unilingual
• Hamilton – Bilingual
• Kingston – Unilingual
• Kingston – Bilingual
• London – Unilingual
• London – Bilingual
• North Bay – Unilingual
• North Bay – Bilingual
• Ottawa – Unilingual
• Ottawa – Bilingual
• Sault Ste. Marie – Unilingual
• Sault Ste. Marie – Bilingual
• St. Catharines – Unilingual
• St. Catharines – Bilingual
• Sudbury – Unilingual
• Sudbury – Bilingual
• Thunder Bay – Unilingual
• Thunder Bay – Bilingual
• Timmins – Unilingual
• Timmins – Bilingual
• Toronto – Unilingual
• Toronto – Bilingual
• Waterloo – Unilingual
• Waterloo – Bilingual
• Windsor – Unilingual
• Windsor – Bilingual

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team-focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and, where applicable, a bilingual language bonus

Are you a strong decision-maker who thrives in a fast-paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move—where your potential meets purpose.

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers.
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently.
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return-to-work outcomes.
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed.
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow-through on all activities.
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work.
• Identify and address barriers to recovery and return-to-work, leveraging resources and expertise as required.
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner.

• Sound decision-making skills and the ability to weigh complex information.
• Exceptional communication (verbal and written) with empathy and clarity.
• Adaptability to evolving situations and client needs.
• Strong teamwork and collaboration within multidisciplinary teams.
• Demonstrated ability to follow through and deliver results.

• University completion at undergraduate level.

• Two years prior experience in adjudication or case management and customer service.
• Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome.
• Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's needs to promote optimal outcomes. Key activities include collecting information, making decisions, coordinating and actioning activities; reviewing, monitoring, guiding and directing cases toward resolution.

Education Levels
College diploma program of over one year and up to two years plus 6 years of experience
College diploma program of over two years and up to three years plus 4 years of experience

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

As public servants, employees at WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or…