Store Manager, Wonderland Rd S

Store General Manager – Pro Hockey Life

Pro Hockey Life is proud to be the world’s largest hockey‑centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or simply by following your favourite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities.

At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line‑up.

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
• Achieve Net Promoter individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards.
• Effectively utilizes meet all store operating initiatives and directives according to required timelines.
• Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
• Efficiently manages store weekly scheduling and roster management.
• Leverages Store Force data inputs for both sales and support functions ensuring staff productivity and maximized wage costs.

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.
• Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conduct ongoing coaching to improve team.
• Communicate in a clear and concise manner; leading effective Huddles, meetings and coaching sessions while keeping the team well informed.
• Hold team accountable to complete required training within time limits working with the Assistant Store Manager.
• Provide resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for the store, maintaining a full roster.
• Establish succession plans through continuous training and development leveraging HR partners.

• Continually motivate team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment.
• Provide mentorship to teams and influence continuous growth.
• Sponsor encourage to support community engagement efforts.

• Proven Leader and Mentor.
• Proven ability to build and manage daily store execution plan.
• Exceptional communication and organizational skills.
• Understanding of P&L statements.
• Financial discipline in understanding OPEX control, including wage cost management.
• Superior training and coaching skills.
• 5 years of retail management experience.
• High energy, enthusiastic individual who is driven to succeed.

• Excellent Discount Program.
• Flexible Scheduling.
• Benefits and Savings Options.
• First Class Training Platforms.
• Team Environment.
• Employee Resource Groups.
• Jumpstart Charities.

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada’s national sport. Hockey is an integral part of life in Canada. Our strong connection to our customers allows us to offer Canadians a wide selection…