Call Centre​/Scheduling Assistant – Specsavers; NW

Call Centre / Scheduling Assistant – Specsavers (NW10, London)

Specsavers is hiring a full-time Call Centre / Scheduling Assistant to join its domiciliary team in NW10, London
, offering a competitive salary of £24,500 per annum
. This office-based role is ideal for organized, customer-focused individuals who want to make a meaningful impact by helping deliver hearing and eye care services to patients in their homes.

If you’re passionate about service, scheduling, and supporting healthcare operations behind the scenes, this opportunity offers stability, growth, and a supportive team environment.

Specsavers’ domiciliary division brings essential hearing and eye care directly to patients who are unable to visit a store. The team operates across the UK, coordinating clinics and appointments to ensure patients receive timely, professional care in the comfort of their homes.

This role is based in the NW10 office, where you’ll be part of a small, dedicated team that values collaboration, precision, and empathy.

As a Call Centre / Scheduling Assistant, you’ll be responsible for booking and planning clinics, handling inbound and outbound calls, and managing general administrative tasks. You’ll be the central point of coordination—ensuring that appointments are scheduled efficiently, queries are resolved promptly, and the team is supported in delivering high-quality care.

This role requires excellent communication skills, attention to detail, and a proactive approach to problem-solving.

• Book and plan clinics for domiciliary visits
• Speak with customers over the phone to confirm appointments and address queries
• Assist with general administrative duties including data entry and record keeping
• Coordinate with internal teams to ensure smooth clinic operations
• Maintain accurate scheduling systems and respond to changes or cancellations
• Provide empathetic and professional customer service at all times

• Previous experience in an optical or healthcare setting (preferred)
• Prior office-based experience in scheduling or administration
• Strong customer service skills, particularly over the telephone
• Ability to manage multiple tasks and prioritize effectively
• Excellent communication and interpersonal skills
• Comfortable working in a fast-paced, team-oriented environment
• Job Type: Full-Time
• Location:
  
  NW10, London (Office-Based)
• Salary: £24,500 per annum
• Hours:
  
  Monday to Friday, 37.5 hours per week
• Specsavers Perks – access to discounts and savings across retail, travel, and more
• WeCare – employee support service for you and your immediate family
• Complimentary subscription to the Headspace app
• Pension scheme with employer contributions
• Additional paid day off on your birthday
• Training and development opportunities to support your career growth

Scheduling Assistants are the backbone of domiciliary care operations. Your ability to coordinate clinics, communicate with patients, and support the team ensures that vulnerable individuals receive timely and compassionate care. Whether you’re confirming appointments or resolving queries, your work directly contributes to improving lives.

This is more than just an admin role—it’s a chance to be part of a mission-driven team that values your contribution and invests in your development.

This role is ideal for:

• Professionals with experience in healthcare or optical administration
• Individuals who enjoy customer interaction and problem-solving
• Candidates seeking a stable, full-time office-based role in London
• Team players who thrive in structured, service-oriented environments
• Applicants looking to grow within a respected healthcare brand