Housing Administrator, Administrative​/Clerical

Location: Chaucer

Housing Administrator - Neighbourhood Services

Location:

South East London
Working pattern:
Hybrid – minimum 3 days per week office-based

An established Housing Provider in South East London is seeking an experienced Housing Administrator to join its Neighbourhoods team. This is a key front-line role, acting as the first point of contact for residents and external stakeholders, while delivering high-quality housing management and administrative support.

The Role

As Housing Administrator, you will play a vital part in ensuring the smooth day-to-day operation of neighbourhood and housing management services. You will provide excellent customer service, support operational processes, and maintain accurate records and systems.

A strong background and understanding of Voids and Lettings is essential for this role.

Key Responsibilities

* Act as the first point of contact for residents and external organisations

* Maintain and manage the Neighbourhoods team’s administrative systems and databases

* Provide comprehensive administrative support, including:

* Manage and maintain the central shared electronic document storage system

* Oversee void processes and ensure accurate updating of void reports and spreadsheets

* Coordinate allocations and voids across the housing team

* Prepare tenancy sign-up packs

* Process emergency moves and management transfers

* Manage end-of-tenancy processes, including:

* Returning credits to residents or Housing Benefit

* Archiving and filing documentation

* Provide reception cover when required

What We’re Looking For

* Proven experience in a housing administration role

* Essential knowledge and experience of Voids and Lettings

* Strong organisational and administrative skills

* Excellent customer service and communication abilities

* Confidence using IT systems and managing data accurately

Please apply with your most recent CV now, to be considered for a face-to-face interview next week