Practice Assistant

Job Title:

Practice Assistant

Salary: 30-33k

Hours:

(phone number removed):30-5:30,10:6:00 (rare)

Shifts:

Monday-Friday, no bank holidays

37.5h shift

Location:

Sites in West and North London

Objective:
The Practice Assistant will play a crucial role in supporting the smooth day‑to‑day operations of the business, ensuring efficient service to patients and contributing to the overall functioning of the practice as directed by the Practice Manager.

Working Relationships:

Partners and Practice Manager
Audiologists and ENT Consultants/Secretaries
Patients
Manufacturers and Suppliers

Key Responsibilities and Duties

Patient‑Facing Responsibilities

Act as the first point of contact for patients by answering all incoming phone calls.
Provide high‑quality customer service by handling daily patient inquiries and walk‑in appointments.
Check and respond to emails and online inquiries promptly.
Manage patient appointments by scheduling, sending confirmations, and maintaining accurate patient records.

Administrative and Clerical Duties

Handle scanning and emailing of ear impressions and other relevant documents.
Keep accurate and up‑to‑date patient records in the system.
Place and track orders for hearing aids and accessories.
Take payments, raise invoices, and process refunds as needed.
Manage incoming and outgoing mail, ensuring timely distribution and processing.

Stock and Inventory Management

Restock clinic rooms and treatment areas with consumable supplies as needed.
Conduct regular stock checks and ensure all admin paperwork, including hearing aid assessment packs, is fully stocked.
Check in hearing aids, ear protection plugs, and other items, ensuring inventory accuracy.

Technical and Repairs

Handle on‑demand repairs for hearing aids (training will be provided).
Return items for credit and repair as required.

Support for Audiologists

Provide support to Audiologists by acting as a go‑to resource for any practice needs.
Assist in drafting and writing reports when necessary.

Reception Duties

Provide reception cover, particularly over lunchtime, ensuring seamless patient experience and efficient clinic operation.

Skills and Qualities Required

Strong interpersonal and communication skills for effective patient and team interaction.
Ability to work independently and take initiative in a busy practice setting.
Organised and detail‑oriented, with an emphasis on maintaining accurate records and ensuring high‑quality administrative support.
Comfortable using various computer systems and tools for managing patient information and processing transactions.
Willingness to learn technical aspects of hearing aid repairs and adapt to new tasks.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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