Part time Patient Facilitator

Lower Clapton General Practice islooking to employ a Part-time Patient Facilitator to work from 2pm to 8pm, 6 hours daily from Monday to Friday (30 hours per week).

The Practice is open from 8.00am to 8.00pm. The successful applicant will be a member of the Reception team completing patient related administrative tasks. Experience of working in a general practice is an advantage. Knowledge of EMIS Web computer system is desirable.

Excellent interpersonal and communication skills, particularly verbal skills are essential.

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies

Please refer to the job description for full details.

The Practice is open from 8.00am to 8.00pm Monday to Friday.

We employ over 55 staff and provide personalised care to over 15,000 patients. We offer a friendly, supportive and innovative team environment.

We are a large but close team of the usual staff GP's, Nurses, Healthcare Assistants and a large team of Ancillary staff including Reception and Administration Staff, but also innovative PCN roles such as a vocational OT, mental health worker as well as a fantastic team of clinical pharmacists and FCPs as well as a great wellbeing team. We are a 6 partner practice one of which is our lead nurse and another is our experienced ANP.

We relocated in May 2024 and the practice is attached to an amazing and exciting new purpose built very special building (Google Portico Hackney) where this role is currently based.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any orall of the items in the following list.

Duties may be varied from time to time under the direction of the senior receptionist/practice management team, dependent on current and evolving practice workload and staffing levels:

Ensure the telephones are answered in a timely manner and any issues are recorded and reported to the management team when they arise

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal, telephone and electronic requests for appointments, visits and telephone/ electronic consultations

Ensure people contacting the practice are directed to the most appropriate healthcare professional or systemto address their issue

Processing and distributingincoming (and outgoing) mail via scanning and workflow

Taking messages and ensuring they are processed in the most appropriate way

Filing and retrieving paperwork when needed

Processing repeat prescriptionsin accordance with practice guidelines

Computer data entry/dataallocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associatedhealthcare agencies and providers

Process and respond to requests from clinicians for support and information in a timely manner

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies when required

Dealing with clinical andnon-clinical waste when required

Dealing with spills according to practice protocols

Ensuring reception and the patient facing areas are kept tidy at all times.

Provision of refreshments forstaff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the noticeboards updated and relevant

Support the team in emergency situations and participate in training around such situations

Participate in the recall of patients via phone call, text, email and letters supporting the systems administrator to improve practice outcomes

Provide support to the management team and practice coordinator from an administrative point and help support project and practice developments

Provide flexibility of hours toinclude extended hours and weekend working

Provide flexibility of location so that cross site cover can be provided when the need arises

Process all GP2GP, EPS, GP Linksand other electronic GP processes and participate in training on all existing and new services.

Process and collate all newpaper notes into the practice, chasing overdue notes and sending…