Account Development Lead, LIONS Advisory

Job Description

This role is based in our 5 Howick Place office.

We are seeking a dynamic and relationship-focused Account Development Lead to join our team, working with some of our highest value clients. This role is pivotal in nurturing long-term partnerships that span multiple years as clients embark on their creative transformation journeys.

As Account Development Lead, you will be responsible for both servicing our most strategic accounts and proactively driving growth through intelligent relationship development and service expansion. You will serve as the primary relationship steward for a handful of key and high-value clients, ensuring exceptional service delivery while identifying opportunities to deepen our partnership and expand our impact on their business. This role requires someone who combines commercial acumen with genuine passion for client success and creative effectiveness.

Own and nurture relationships with key stakeholders across assigned high-value client portfolio

Develop deep understanding of client business challenges, objectives, and creative transformation needs

Proactively identify and pursue intelligent opportunities to expand services and drive account growth

Serve as primary point of contact for strategic discussions and long-term partnership planning

Build trusted advisor relationships that position LIONS Advisory as an essential strategic partner

Meet or exceed annual revenue targets through strategic account development and expansion

Maintain accurate and continuous commercial forecasting across client portfolio

Drive upselling and cross-selling opportunities through deep client insight and needs analysis

Develop and execute account growth strategies aligned with client transformation journeys

Ensure optimal revenue recognition and contract renewal rates across managed accounts

Oversee delivery excellence for major ongoing client engagements and agreements

Collaborate with LIONS Advisory delivery teams to ensure adherence to timelines and project scopes

Manage client expectations and communications throughout service delivery lifecycle

Coordinate cross-functional resources to deliver seamless client experiences

Resolve escalations and challenges proactively to maintain client satisfaction

Proactively identify and mitigate risks to client repeat revenue and long-term partnerships

Develop and execute retention strategies to increase likelihood of continued engagement

Monitor client health indicators and implement intervention strategies when needed

Create contingency plans for at-risk accounts and execute recovery initiatives

Ensure consistent value demonstration to justify continued investment in our services

Utilize CRM systems to maintain accurate and timely client relationship data

Collaborate with Intelligence, Partnerships, Learning and other teams to create seamless client experiences

Contribute to proposal development and RFP responses for existing and prospective clients

Support contract negotiations and manage terms and conditions discussions

Provide market intelligence and client feedback to inform product development

Commercial Excellence:
Proven track record of achieving revenue targets through account development and relationship management

Client Relationship

Skills:

Exceptional ability to build and maintain strong relationships across diverse cultures and organizational levels

Advisory

Experience:

Experience in professional services, consulting, or advisory roles with complex B2B clients

Communication Mastery:
Clear and compelling communication skills with ability to adapt messaging for diverse audiences

Project Management:
Strong organizational skills with experience managing multiple client engagements simultaneously

Commercial Acumen:
Understanding of contract management, RFPs, and commercial negotiations

CRM Proficiency:
Experience with Salesforce or similar CRM systems (training provided if needed)

Client-Centric Mindset:
Genuine passion…