Key Partnership Manager

Role Overview

We are seeking a dynamic and relationship-driven Key Partnership Manager to manage and grow our existing portfolio of partners and clients across the UK & Europe. This role is pivotal in deepening strategic relationships, driving revenue growth, and ensuring client success across Terra Pay's suite of payment solutions.

The Key Partnership Manager will significantly impact Terra Pay's growth and presence across the UK/Europe market through the following key responsibilities:

• Relationship Management
  • Manage a portfolio of clients with overall accountability for your clients end to end lifecycle with Terra Pay
  • Revenue generation & overall growth – identify growth opportunities within accounts and lead commercial negotiations
  • Develop account plans to drive upsell, cross‑sell, and renewal strategies
  • Customer satisfaction & retention
  • Build trusted relationships with key stakeholders across client organizations up to and including C‑Suite
  • Act as the primary point of contact for client escalations, feedback, and strategic discussions
• Feedback and Strategy Adjustment
  • Providing actionable insights and feedback to the wider business about pipeline status, performance metrics, and strategic adjustments
  • Market Intelligence – stay updated on industry trends, competitor activities, and regulatory changes in the region; provide feedback to influence product roadmap and go‑to‑market strategies
• Communication Facilitation
  • Strengthen the connection between customers and Terra Pay's back‑office services to streamline communication and resolve issues effectively
• Performance Monitoring
  • Track account performance metrics (volumes, revenue, margins)
  • Collaborate with internal teams (Product, Operations, Compliance) to ensure service excellence
• CRM Utilisation
  • Maintain accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities

• 15+ years experience in Payments, Fintech, or Financial Services industry, with hands‑on experience in B2B enterprise sales
• Preferred direct experience selling to Enterprise‑grade clients such as major Money Remittance Operators, PSPs, Fintechs, traditional or challenger Banks
• University degree; CRM savvy – strong proficiency in CRM systems
• Flexibility & ownership – adaptable, self‑motivated, and take full ownership of tasks
• Team spirit – thrive in a team environment, open to change, and able to work independently
• Customer & market centric – strong grasp of customer needs, market dynamics, and industry requirements
• Relationship builder – excel at creating and maintaining effective relationships with clients, partners, third parties, and colleagues
• Detail‑oriented – meticulous attention to detail

Terra Pay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, Terra Pay is a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice‑certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

At Terra Pay, we don't just talk about our values – we live by them.
Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment guide everything we do.

With comprehensive healthcare benefits, cab facilities for our India‑based employees, and a generous leave policy, we've got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities
.