Team Leader, Business

Catch
22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3

Ps'.

Weachievethis in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we useour knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.

With the heart of a charityand the mindset of a business,we are uniquely placed to deliver on this challenging agenda.

The Catch
22 Employability division provides skills and employability provision on a range of programmes, both public and corporate funded. We pride ourselves on supporting the most disadvantaged in society to improve their prospects resulting in improved social mobility and sustainable positive change.

Working within Catch
22’s Employability division, you will lead a frontline delivery team on the National Jobs Guarantee programme, supporting young people to prepare for, enter and sustain meaningful paid employment.

Reporting to the Senior Operations Manager, you will directly manage six Career Coaches and one Trainer, taking day-to-day accountability for team performance, participant experience, quality, compliance and achievement of agreed employment outcomes. You will work closely with the Employer Engagement Lead and employer engagement colleagues to ensure suitable vacancies are matched to participants and progress into job starts.

You will maintain a small, active participant caseload, to remain connected to frontline delivery and model effective practice. This allocation is flexible and your primary responsibilities will be for leadership, staff supervision, performance improvement and operational cover.

WHAT YOU WILL DO

Provide effective day-to-day line management, supervision, coaching and development for six to eight Career Coaches and one Trainer, establishing clear individual expectations and accountability.

Hold regular structured one-to-ones, team meetings, case reviews and performance discussions; recognise good practice and take timely, documented action to address underperformance.

Observe and quality-assure face-to-face coaching, Information, Advice and Guidance (IAG), training and participant interactions, providing practical feedback and targeted development.

Coordinate team diaries, caseload distribution, workload and delivery locations, ensuring appropriate face-to-face capacity and efficient use of resources.

Plan and coordinate annual leave, sickness and vacancy cover, maintaining continuity of essential appointments, participant relationships and six-month in-work support; elevate material capacity risks promptly.

Support recruitment, induction, probation, wellbeing and development of team members in line with Catch
22 policies and agreed management responsibilities.

Take day-to-day accountability for team delivery against agreed KPIs, including engagement of allocated referrals, assessments, action plans, appointments, applications, interviews, job starts and sustained employment.

Maintain a clear, evidence-based view of each Career Coach’s caseload, participant progression, vacancy links, conversion rates, expected job-start dates and risks; challenge assumptions and implement measurable recovery actions.

Ensure timely contact with allocated participants and consistent delivery of the agreed participant journey, including initial face-to-face engagement, individualised assessment, employment preparation, job matching, employer introductions and six-month in-work support.

Coordinate with the Trainer to ensure planned group and individual learning activities respond to participant needs, employer requirements and the agreed programme design.

Work closely…