Project Coordinator at Global Woman Club

The Project Coordinator's primary responsibility is ensuring the efficient and on-time delivery of our programs and creating a WOW experience for our customers. This includes supporting and encouraging our customers in their journey to building and scaling their membership by offering guidance, compassion, and encouragement. The ideal candidate will be skilled at project management and be passionate about engaging with people and supporting others every day.

They are energized, not drained, by interacting with others online and thrive under pressure. The project coordinator role is a primarily virtual position with travel required 2-3 times per week when travel is safe again. This role is not a typical 9-5 position and sometimes requires evening and weekend hours. The Project Coordinator is the bridge between our team and our community of customers and potential customers.

They are responsible for helping our customers make massive progress within our programs by connecting them to the right resources and people. The project coordinator will coordinate the existing projects that we have and facilitate the IT process using also digital marketing.

We are a young startup company based in London, UK. We teach women entrepreneurs how to start their business and go global. We live and breathe our core values of fun, innovation, simplicity, impact, community, and integrity. To learn more about the primary brand this role will represent, visit

• Provide a project overview
• Communication with decision makers
• Tracker for each project which will be monitored weekly
• Hosting project briefing and debriefing
• Ensure target numbers are maintained
• Provide a weekly update to the project lead and analysis team
• Reporting on completion rates
• Liaise with the Project Leader if issues jeopardizing scheduling completion
• Participate in weekly catch-up calls for global projects
• Successful track record in managing multiple projects
• Coordinate and ensure timely and effective delivery of content within the membership and mastermind
• Manage project implementation through tools such as Asana, Dropbox, Google Drive, Airtable, and Slack.
• Keep our communities updated on the latest information through social channels, email communication, and more
• Setting up basic technical requirements for communities such as Facebook groups, Calendly, Dropbox, Video Peel, Bonjoro, Zapier, Google Cal, Typeforms, and Zoom meetings.
• Regular engagement with our community through various communication channels including social media, live calls, and more
• Be present in the comments during live broadcasts
• Track and monitor key metrics that indicate the health of our programs and communities
• Stay tuned into the tone and needs of our communities, suggesting adjustments when necessary
• Regular reporting and analyzing KPIs
• Organizing course and membership resources in a way that allows them to be accessed quickly across the team
• Working with the project manager to organize community events
• Implement effective onboarding strategies for both the course and the membership
• Protect and amplify our community’s unique culture
• Filter and organize questions from the community
• Collect, organize, and recommend customer stories to be leveraged in communities, marketing, podcasts, and more
• Plan and implement regular surveys to better understand our customers and track their progress
• Support the marketing director and social media manager in social media post creation when necessary
• Support the customer experience team in responding to customer needs via designated support channels when necessary
• Lead and train virtual assistants to support community efforts
• Organize and lead community volunteers to support team initiatives when necessary
• Motivate and encourage customers to reach their goals
• Offer compassion as customers endure challenging times

The project coordinator helps support the following key metrics:

• Membership and mastermind retention rate
• Community engagement: active members, engagement rate, participation rate, and open rate
• Customer success measured through surveys and story collection