Complaints Investigator

BDS are currently recruitng for a Complaint Officer to work with a well known Housing Association in he Hammersmith area.

Your primary role is to proactively manage customer dissatisfaction before it escalates to a formal complaint.

This is a new role in the organisation and you will serve as the first point of contact for customers who are expressing concerns or dissatisfaction, employing empathy, problem-solving skills, and proactive communication to address their issues effectively.

Mainduuties include bt are not limited too;

• You will be the gate keeper for the Complaints Service and you will be the first point of contact for handling escalated service enquiries.
• You will be responsible for triaging and assessing customer concerns, providing appropriate solutions and where possible service recover the issue raised.
• You will be able to multitask and swiftly understand the best route for the customer to resolve their dissatisfaction, by either service recovery or logging a formal complaint to be investigated.
• This role requires proactive engagement with customers, effective problem-solving skills, and a focus on delivering exceptional service recovery experiences by triaging customer concerns effectively and with the customer in mind.

Location;
Hammersmith, Hybrid, 2 days in the office Wednesday and Thursday not flexible, 3 days at home.

Hours; 35 hours a week, 9am to 5pm

Payrate £19.49 PAYE or £25.77 UMB

This is a temp ongoing role to start ASAP!

Apply now for immediate considoration!