Tenancy Support Officer

Tenancy Visiting Officer

Location:

Various Housing Estates in London
Project starting at the start of 2026 running for 1 year on a temp basis
5 positions available
£17.98 PAYE or £23.41 Umbrella per hour
Job Type: Full-time 35 hours (including evenings and weekends)
We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. This project is starting from 2026 and will be running for 1 year.

Day-to-day of the role:

Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them.
Accurately record all case work and communications, ensuring data integrity and timely input.
Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction.
Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards.
Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues.
Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home.

Required Skills &

Qualifications:

Experience in a role involving direct tenant interaction would be desirable but not essential, ideally within a local authority or housing context.
Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision.
Knowledge of housing laws and tenancy agreements (training will be provided)
Ability to work fully onsite face to face with tenants
Multilingual abilities are advantageous but not essential.

How to apply:

To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience