Call Handler

Position: Call Handler (Contract)
Internal Comms/Internal communications /Call Centre Handler, Telecoms Operator/ Exec Assistant / Exec Assistant for our prestigious client.

Must have DV vetting based in London, SW1

Fully onsite 24x7 rota for our Government client.

6 month initial contract

Working in ateam. Some weekend work required. Day time hours

Working in a DV Developed Vetting environment Current DV Clearance required or candidates must be eligible for DV Clearance.

Essential Skills

Experience:

Outstanding customer service - Calm, confident, and responsive under pressure.

Team player – Collaborative, supportive, and reliable in a fast-paced environment.

Clear communicator – Strong verbal skills and active listening.

Organised and efficient – Skilled at managing time and priorities.

Confident with ICT systems and telephony tools.

Desirable Skills

Experience:

Experience in a contact centre or similar high-volume environment.

Familiarity with Microsoft Teams and other video call systems to set up meetings and calls.

Multilingual abilities are a plus.

Responsibilities

Role:
As a key member of our clients internal comms desk you will be involved in the following:

Assisting staff in connecting calls to the appropriate person or organisation, setting up conference calls, and performing various other duties.

Handling external incoming calls digital call management system, verifying callers, taking messages, and passing on information to support staff who may be travelling overseas.

Providing 24-hour cyber monitoring to ensure the security and integrity of communications at all times.

Participating in a variety of other business support tasks to, delivering an efficient, professional, individual, and tailored service.

Lead in setting up frontline communications acting as the first point of contact for all staff, ensuring seamless, secure, and professional service

Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols

Manage national and international conference calls

Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels.

Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams.

Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required.

- Smart Sourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all