Customer Service Advisor

Location: Richmond

We’re recruiting for Customer Service Advisors earning £12.25 per hour. In this role, you’ll support both new and existing customers by responding to enquiries primarily through web chat.
Customer Service Advisor benefits:
 
* Team incentives
 
* Employee Owned Trust, which means employees become share holders, which results in a tax free bonus each June (must have worked Jan-Dec, the previous year to qualify)
 
* 50% discount on contracts and 30% for five nominated friends and family
 
* Cycle to Work scheme after one years service
 
* Frequent team and individual incentives
Training is included to prepare you for this role.
Customer Service Advisor role:
The role covers a range of technology products including phones, tablets, laptops, watches and broadband. The focus is on delivering a clear, helpful and positive customer experience across all interactions. Agents provide guidance and information to help customers choose suitable products and services. Most interactions (around 90%) are handled via web chat, with occasional scheduled call-backs when needed.
Customer Service Advisor pay:
£12.25 per hour