Travel Ticketing Executive

We are collaborating with a fabulous travel company who are now seeking an experienced Ticketing Executive to join its team. Our client offers a range of travel experiences globally with a great reputation in the industry. Career progression, travel perks, hybrid working or remote, and many other perks are on offer.
The experienced Ticketing Executive shall ensure that tickets are issued accurately and on a timely basis. To action schedule changes quickly and efficiently. Locations for hybrid includes London, Peterborough or Birmingham.
Ticketing Executive – Essential Requirements:
 
* Excellent Fares and Ticketing Knowledge & experience
 
* Excellent GDS knowledge of Amadeus/GAL/Worldspan
 
* Good communication skills & attention to detail
 
* Strong customer focus
Ticketing Executive – Duties:
 
* Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues,
 
* Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
 
* Ensure that tickets & re-issues are issued within deadlines
 
* Ensure that all are completed within deadlines.
 
* Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
 
* Assist with the BSP Ticket Audit
 
* Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
 
* Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
 
* Assist with airline refund and ensure they are processed within set guidelines.
 
* Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
 
* Assist with releasing fares into Galileo
 
* Monitor and take action to address any discrepancies on the TINS report
 
* Complete rebooking of flights, hotels and transfers when needed.
If you are seeking an exciting career with a forward thinking company and possess ticketing experience and based in the UK apply now