Scaled Customer Success Manager — Mid‑Market & SMB
Job in
Greater London, London, Greater London, EC1A, England, UK
Listed on 2026-01-13
Listing for:
Colossyan
Full Time
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support, CRM System
Job Description & How to Apply Below
A growing AI video firm in Greater London is looking for a Customer Success Manager to enhance customer retention and engagement among mid-market clients. The ideal candidate will have over a year of experience in Customer Success within the SaaS industry, managing a large portfolio and employing tools like Planhat. The role involves leading automated customer success programs, ensuring customer satisfaction and reducing churn.
The company offers a flexible work environment, stock options, and wellness initiatives.
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