Front of House Receptionist

We are looking for an experienced customer service professional to deliver a warm and friendly reception experience at our Front of House Reception in Central London, Fitzrovia.

This full‑time, single‑person role is scheduled Mon‑Fri with rotational shifts of 8‑5 pm and 9‑6 pm. The pay rate is £15.61 per hour (lunch break excluded) and you will receive 28 days of annual leave, including bank holidays.

At PROception we pride ourselves on combining reception, concierge and security to create an exemplary welcome for all visitors, occupiers and internal associates.

• Provide a professional first impression that exceeds client/visitor expectations.
• Be a visible, customer‑focused professional by proactively greeting clients, guests and visitors.
• Anticipate and act on client requirements and deliver consistent professional service.
• Support customer events and promotions organized by the client for occupiers.
• Issue visitor passes according to the agreed sign‑in and sign‑out policies and procedures.
• Assist with help‑desk enquiries for the building and neighbouring site; acknowledge and respond within the specified timeframe.
• Liaise with colleagues, service providers and occupiers to resolve help‑desk matters promptly.
• Maintain the reception area in a clean, tidy and well‑presented condition.
• Handle all incoming telephone calls and enquiries efficiently and sincerely.
• Monitor key issuance, log and reconcile accordingly.
• Track the essential items at reception and reorder when necessary.
• Serve as the on‑site first point of contact for building matters.
• Oversee fire and evacuation procedures as per building instructions.
• Provide administrative support to Building Management as required.

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Self‑disciplined and able to work independently using initiative.
• Computer literate with exemplary email etiquette.
• Previous help‑desk experience Preferred.
• Passion for high standards of customer‑service delivery.
• Previous experience in hospitality, security or a customer‑service‑facing role.
• Excellent interpersonal skills and ability to interact with people at all levels.
• Consistently well‑presented in line with company/client standards.
• Motivated to enhance client/visitor experience.
• Clear, concise and confident communication skills with keen attention to detail.
• Maintain and practice a high degree of confidentiality at all times.
• SIA card preferable.
• Valid First Aid certificate preferable.
• Five years of verifiable work experience essential.

• Competitive salary within the corporate sector.
• CPD – bespoke training, learning & development opportunities.
• Licence ups‑skill where applicable.
• Perk Box – employee discount scheme.
• Laundry service for bespoke uniform.
• Cycle to work scheme.
• Social events and activities.
• Pension scheme.
• Employee mental‑health assistance helpline.
• Recognition schemes including employee of the month programme.
• Employee HSF scheme.