Field Service Engineer - Bioscience

Field Service Engineer - Bioscience, London

Join BD Bioscience as a Field Service Engineer and support our customers by ensuring Flow Cytometry instruments deliver first‑class service.

London

As part of a regional team of collaborative Engineers reporting to the Area Technical Manager, you will provide field‑based and remote technical support, maintain and diagnose Flow Cytometry instrumentation, and manage service metrics while adhering to quality and regulatory standards.

• Provide field‑based and remote technical support to customers and colleagues in line with relevant training and experience.
• Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
• Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
• Determine the most cost‑effective repair/solution to ensure minimum downtime.
• Perform instrument certifications (IQ/OQ).
• Actively manage car stock, ensuring all necessary spare parts and tools are available.
• Effectively manage technical escalations.
• Work toward service metrics as defined by the Service Organization.

• HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
• A proactive approach with the ability to take lead if the situation requires it.
• IT knowledge.
• Flow Cytometry experience is a plus.
• Experience working in the Telecoms, Robotics, Automation and Medical Devices industries.
• The ability to process knowledge across multi‑modular and diverse product ranges.
• Deliver high levels of customer service.
• Full UK driving licence.
• Currently living within a daily commutable distance of Central London.

• This is a full‑time position, with evening work required as job duties demand.
• This job involves traveling to and from a customer site each day.
• An individual should be able to lift 12–15 kg and be able to work in a standing position for a prolonged period of time.

£45,000 – £55,000 plus bonus and benefits.

BD is an Equal Opportunity Employer. To learn more about BD visit https://