Product & Proposition Manager - Retail Financial Assistance

Join us as a Product & Proposition Manager - Barclays Retail Financial Assistance where you will play a key role in shaping the future of our retail banking products. In this pivotal role, you will lead the management and development of existing and new products and services, taking ownership of customer and colleague end-to-end journeys to deliver outstanding outcomes. You will define and execute product strategies, drive change across Barclays’ execution teams, and make critical decisions throughout the product lifecycle - ensuring alignment with service levels, regulatory requirements, risk management, and controls.

As part of a dedicated team, you will also help shape the Financial Assistance strategy, engaging with industry and regulatory bodies, using market insights and data to challenge and enhance processes, that will allow you to contribute to strengthening governance and control frameworks, enabling effective decision-making, and ensuring the best outcomes for customers in financial difficulty. This is a dynamic opportunity for a strategic thinker who can turn insight into action and confidently present solutions to senior stakeholders.

To be successful as a Product & Proposition Manager - Barclays Retail Financial Assistance, you should have:

• Demonstrated experience working with digital tools and platforms - including agile delivery tools (e.g. Jira/Kanban), data and MI (management information) tools, customer journey/UX (user experience) artefacts, and standard collaboration platforms.
• Genuine curiosity about how customers use digital channels and technology, with experience in customer journeys, digital channels, customer insight and test-and-learn approaches, and the ability to translate customer behaviour or data into clear proposition or journey changes.
• Ability to work effectively with digital, data, UX and engineering colleagues. Demonstrated exceptional problem-solving skills, that allows you to work both independently and part of a team.
• Confident in engaging with internal and external stakeholders with the ability to influence and/or challenge those in leadership positions.
• Proven ability in prioritising workloads to meet challenging and evolving workloads and timelines.
• Good commercial acumen and analytical skills, with the ability to understand and articulate complex information.

Some other highly valued skills may include:

• Knowledge of regulatory landscape, market trends, and external influences e.g. CONC (Consumer Credit Source book), MCOB (Mortgage Conduct of Business), Consumer Duty.
• Good working knowledge of Financial Assistance strategy in retail Banking e.g. Credit Cards, Loans, Mortgages.
• Refined understanding of risk and effective management engagement.
• Knowledge of unsecured and secured regulatory requirements and interpreting these against bank policies and strategies.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Manchester, London, Northampton.

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different…