Solutions Officer

Overview

We are seeking a committed and customer-focused Housing Solutions Officer to join the Housing Solutions team at a busy West London local authority. This role plays a vital part in preventing and relieving homelessness, supporting residents at risk, and reducing the Council's reliance on temporary accommodation.

• Manage a caseload of customers who are homeless or threatened with homelessness.
• Assess, investigate, and verify applications to the Housing Register under Part VI of the Housing Act 1996, in line with the Council's Allocations Scheme.
• Assess and interview applicants under Part VII of the Housing Act 1996, determining what statutory duty, if any, is owed in accordance with the Homelessness Reduction Act 2017.
• Maintain accurate case records, deliver timely and professional decisions, and work collaboratively with internal teams, partner agencies, and community stakeholders to achieve positive housing outcomes.
• Contribute to the delivery of service plans and ensure the provision of reliable data and performance information.

• Proactive, organised individual with strong knowledge of housing legislation, excellent communication skills, and a commitment to delivering high-quality public services.

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third‑party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.