Solutions Manager

Position: People Solutions Manager
Location: Greater London

** Your role at CHANEL:
** The People Solutions Manager will have a strong background in Workday and lead the change management efforts for our Workday optimisation initiatives, with emphasis on Absence Management and its impact on Payroll across the UK, UK Global Corporate, Canada, and Ireland. This role will take ownership of all key Workday aspects, serving as the primary point of contact for Workday queries across these regions.

You will drive efficiency and compliance, support the Head of People Solutions and Operations, and play a pivotal role within the People Operations team. Key responsibilities include identifying process improvements, ensuring data integrity, and enabling accurate reporting to support HR operations. We are seeking someone with a genuine passion for data, people analytics, Power BI, and AI—someone who thrives on uncovering insights, leveraging advanced technologies, and driving impactful, data-informed decisions across our organisation.
** What impact you can create at Chanel:
*** Manage and maintain the relationship with Workday and related systems, inc. Medigold, Reltio, D365, recommending enhancements or new features as business needs evolve, and oversee the configuration, maintenance, adoption, and optimisation of Workday modules (e.g., Core HCM, Absence, Compensation, Performance, and Recruiting) across the UK, Canada, and Ireland.
* Oversee day-to-day support activities, including issue resolution, system audits, data integrity, and service requests. Make decisions autonomously relating to the day-to-day operational smooth running of the system.
* Coordinate and monitor system performance, updates, releases, and testing in partnership with the HRIS and IT teams. Ensure compliance with data privacy, security standards, and internal controls.
* Work collaboratively with the business to translate all policies into Workday and Payroll processes to ensure accurate payments from a payroll compliance perspective.
** Training and Support:
*** Develop and deliver comprehensive training programs, materials and documentation for end-users and internal stakeholders to ensure proficiency in Workday functionality.
* Collaborate with training teams to deliver training sessions and workshops, both in-person and virtually, to a wide range of users, including inductions and accessible information for new starters.
** User Adoption, Change Management, Communication, and Engagement:
*** Strategically drive user engagement and foster adoption of Workday, Medigold, and RG solutions across departments with alignment to business objectives.

Develop and implement department-specific engagement options. Highlight and address any resistance or concerns from end-users to ensure smooth transition and adoption.
* Lead the analysis and reporting of usage, adoption, and KPIs for Workday and related platforms.

Analyse and report on Workday usage, adoption, and KPIs to drive continuous improvement. Track and measure the success of adoption efforts using key performance indicators (KPIs), including Sickness MI analysis, and take corrective action when necessary.
* Collaborate with cross-functional teams to interpret data, assess trends, and drive actionable insights that promote continuous improvement. Facilitate ongoing communication with end-users to gather feedback, foster collaboration, and build advocacy for the platform’s benefits.
*
* Reports to:

** Head of People Solutions & Operations
** Contract**:
Full-time and Permanent position.
** People Solutions Manager
**** Location**:

Chanel Head Office , London Serve as the primary liaison between HR, IT, Payroll and business stakeholders to gather requirements and deliver Workday solutions. Liaison also for key decision-making processes.

Work closely with Workday technical teams (HRIS Global, IT, AMS Partners, etc.) to ensure that the system is configured to meet user needs and identified business requirements.

Provide insights into the user experience and advocate for user-centric design and functionality in Workday and HR Solution deployments, achieved by ownership adoption of tools and software platforms, such as Medigold in conjunction with Workday.
* Embodying the vital behaviours of Chanel in particular; agility, simplicity and efficiency, building collaborative partnerships and relationships, displaying sincere humility and a sense of being grounded in self-awareness with a Results-Oriented Mindset
* Ensuringis represented in the highest regard
* An understanding of the Chanel business, stakeholder relationships, relationship with Global HRIS People Solutions team, and AMS Partnerships
* Passion to learn new systems / curiosity / data to drive the business / find solutions in a market closeness to global teams – global matrix the People Solutions and Operations team
** What you will bring to the role:
** Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Communication, Collaboration, Adaptability, Change…