Head of Monitoring & Response

Head of Monitoring & Response

Location:

Greater London, United Kingdom
Final date to receive applications: 19 December 2025

At Global, we are the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission is to make everyone’s day brighter—our Globallers, our audiences, our partners, and our communities. Whether we’re in the studio, building world‑class technology, or securing record outdoor advertising partnerships, we do it as a team.

• Monitoring & Observability (40%):
  Oversee the design, maintenance and 24/7/365 operation of our monitoring solution, including our AI Ops platform.
• Ensure end‑to‑end visibility into system performance, availability and user experience through robust observability standards.
• Collaborate with the Technology, Digital and Outdoor teams to integrate monitoring from development to production.
• Incident Management & Response (30%):
  Continuously improve incident detection, escalation and response processes.
• Lead post‑incident reviews for major incidents and translate learnings into system improvements.
• Leadership & Collaboration (30%):
  Recruit, train, motivate and retain a team of first‑line analysts.
• Equip analysts with training, documentation and tooling for rapid incident detection and resolution.
• Collaborate closely with software engineering, product, infrastructure and support teams to empower your team to resolve incidents or scale as needed.
• Champion operational best practices and drive awareness of reliability as a shared responsibility across the organization.

• Think Big:
  Build a monitoring team and solution for Global’s entire technical estate.
• Own It:
  Deliver first‑class incident detection and management.
• Keep It Simple:
  Use the latest technology, including AI, to simplify incident detection and resolution.
• Better Together:
  Build a brand new team of analysts, ensuring they are skilled and motivated to do a great job.

• Recruited and onboarded the 24/7 team of monitoring analysts.
• Expanded our monitoring platform.
• Documented the most common incident recovery scenarios.
• Established yourself as the leader for monitoring and response.

• 8+ years in technology roles within a 24/7 organisation, with experience in monitoring, observability or infrastructure engineering.
• Incident Management:
  Experience in incident, change and problem management in a fast‑paced organisation.
• Communication:
  Excellent communication, problem‑solving and team‑building skills.
• Coaching and Development:
  Nurture talent by empowering and guiding individuals to unlock their potential.
• Building Trust:
  Create and maintain an inclusive environment where diverse views and experiences are welcomed and celebrated in your team.

We are dedicated to creating a place where different voices are represented, amplified and celebrated. We believe in the importance of a healthy work‑life balance and the value of a flexible and agile workforce. We operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process, drop us an email at , we’ll be happy to help.

We are an equal opportunity employer. We celebrate diversity and encourage people from all backgrounds to apply.