Fusion Cloud Enterprise Management; EPM Implementation Support Engineer

Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer

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• As a Fusion Cloud EPM Implementation Support Engineer for UK Government Clients, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales technical and functional customer issues directly with customers.
• A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Fusion Cloud EPM Implementation Support Engineer, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
  
  Services may be frequently provided by on‑site customer visits.

• 3+ years experience with Oracle Fusion Cloud EPM or 5+ years experience with Oracle Fusion Cloud and Oracle EBS EPM
• Eligibility for UK Government Security Clearance, British Nationality required.
• Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
• Applying and testing of Oracle Updates
• Strong experience in proving support, configuration and extension services activities.
• Excellent spoken and written English language communication skills.
• Ability to work with multiple teams to address client needs.
• Demonstrate self‑initiative and ability to work independently and unsupervised.
• Have hands‑on experience in supporting/integrating and extending Oracle Fusion Cloud EPM
• Expertise in configuring and optimizing applications, and understanding of performance tuning techniques

In this role, you are expected to be an expert member of the problem‑solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Further, this team member may be sought by customers and Oracle employees to provide expert technical advice.

Career Level - IC4