Salesforce Service Cloud Administrator; Hybrid

Position: Salesforce Service Cloud Administrator (Hybrid )
Role:
Salesforce Administrator - Service Cloud Specialist

Location:

Hybrid (London-based)
Salary: £60,000 + benefits

About the Role:

We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations.

Key Responsibilities:

Administer and maintain Salesforce Service Cloud environments
Configure and manage Einstein Bots for automated customer interactions
Implement and optimise Omnichannel routing for seamless service delivery
Collaborate with stakeholders to gather requirements and deliver tailored solutions
Ensure data integrity, security, and compliance within Salesforce
Provide user training and support for Salesforce functionality

Requirements:

Proven experience as a Salesforce Administrator
Strong expertise in Service Cloud
Hands-on experience with Einstein Bots
Knowledge of Omnichannel features and best practices
Salesforce Administrator certification (preferred)
Excellent communication and problem-solving skills

What We Offer:

Competitive salary: £60,000 + benefits
Hybrid working model (London-based)
Opportunity to work with a forward-thinking team and innovative technology