Forward Deployed Engineer

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Aircall is a unicorn AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, Whats App, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer‑facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call tasks, and AI Assist Pro delivers real‑time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world‑class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product‑driven—where impact is visible, decisions are fast, and growth is real.

We believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast‑paced, team‑driven environment where curiosity, trust, and impact matter, you'll fit right in.

Aircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real‑world SMB workflows. We turn possibility into production—delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross‑functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.

This is a dynamic, hands‑on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full‑time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates. As a Forward‑Deployed Engineer, you’ll own the end‑to‑end delivery of technically sound, low‑code AI solutions for Aircall customers.

• Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
• Design, build, and deploy integrations using low/no‑code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (Hub Spot Workflows, Salesforce Flow) with API connectors.
• Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
• Configure and optimize the AI Agent—defining intents, prompts, actions, guardrails, and performance metrics.
• Manage complex, cross‑functional deployments—defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
• Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
• Champion continuous learning and enablement—train peers, run internal workshops, and document best practices to raise the technical bar across the team.
• Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
• Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
• Own regional top‑line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add‑on quotas.
• Act as an internal product owner within the GTM function—defining product‑specific MRR strategies, coordinating cross‑functional support, and…