Senior Business Analyst; Enterprise Platform Management

Position: Senior Business Analyst (Enterprise Platform Management)
Senior Service Now Business Analyst - Platform Management

Are you a Service Now Business Analyst who can walk into a room full of senior stakeholders, map out a messy banking process, and instantly see how to translate it into clean, scalable, OOB-first Service Now capability? If so, this could be for you!

You will be the person organisations rely on when they are trying to untangle legacy workflows, strengthen governance, modernise their platform lifecycle, and get real value from their Service Now investment. If you thrive on pairing deep ITSM and ITOM knowledge with strong stakeholder influence, especially in banking environments, this is the kind of work where your voice genuinely shapes outcomes.

What you will be doing

You will be the go to expert for clients who want Service Now to run better, scale better, and be used properly. Day to day, you will:

Lead workshops, challenge assumptions, and translate complex business needs into clear Service Now requirements

Map current state processes and show stakeholders exactly how to shift to OOB aligned Service Now best practice

Own the design, configuration and implementation of ITSM and ITOM solutions while keeping architecture and governance front of mind

Oversee data modelling, integrations, UAT planning, training and defect resolution to ensure delivery that actually lands

Guide clients through patching, upgrades, lifecycle management, and platform stability conversations

Mentor junior team members and consolidate KPIs into clear and insightful reporting

What you bring

You are not just a BA. You are someone who can communicate how a platform works, defend good practice, and confidently engage with senior banking stakeholders. You should have:

5+ years as a Business Analyst in ITSM or Service Now focused environments

Strong hands on experience across ITSM, ITOM, ITIL processes and Service Now best practice

The ability to push for OOB where it makes sense and explain why it matters

Experience supporting platform lifecycle activities including patching, upgrades and decommissioning

A clear and structured communication style that works across both technical and business audiences

Service Now certifications such as CSA, CAD or CIS ITSM with ITIL or Agile desirable

Banking or financial services experience is highly advantageous

What is in it for you

You will join an expert team where your technical voice is respected, your recommendations land, and your domain expertise shapes client transformations. Expect a competitive package, strong training and certification support, and opportunities to work on complex enterprise environments where your skills make a visible impact.

Ready to step into a role where your Service Now expertise genuinely drives change?