Senior Messaging Engineer

Job Description

The messaging team is a senior third-line technology team that implements, supports, and enhances enterprise solutions such as Messaging and Email Security.

This role is an ideal opportunity for a technical expert who can help deliver new solutions, enhance existing solutions, also getting hands on with 3rd line support.

Flexible Working Options:

This role is open to flexible working patterns, including:

Job share

Flexible start and end times

Part time working

Compressed hours (subject to approval)

Working from abroad (subject to policy)

Hybrid working with a minimum of 40% office attendance per month

Opportunities in Leeds:

We're excited to be growing our presence in Leeds, a city we've been connected to for nearly 200 years! Our modern, accessible office in the City Centre offers a supportive, flexible working environment. The majority of roles, including this one, are now available in Leeds, giving you the chance to build a meaningful career outside of London while contributing to our mission from a dynamic and growing location.

You'll work collaboratively with London-based colleagues in a hybrid model, with regular opportunities to travel into the London office to meet and connect together in person.

Want to learn more? Discover what makes our Leeds office such a dynamic place to work by visiting our Leeds page for more details.

A day in the role:

Your day might begin with a stand-up to align with your team's sprint. Next, you may have some project work to do or a project meeting to attend, where you'll be modernising the Bank through the services, you're responsible for. After that, you may draft and raise a change request through the Bank's formal change processes to change or update email policies.

The following day if you're in the office, you could have lunch in the canteen with some of your colleagues. In the afternoon, you may have a support call from a user about an issue with their email encryption, checking to ensure our monitoring tools haven't alerted us to anything untoward. Once you've sorted that call, you'll document the fix so that colleagues in your team and division better understand the services you support.

The rest of the afternoon could be spent reviewing a problem ticket and technical documentation of an upcoming feature for the Banks current messaging stack and identify any required actions for the team.

Minimum Criteria

Demonstrable Experience

Supporting, delivering and administrating changes within Exchange Hybrid and Exchange Online, along with Security Email Gateways (SEG's) and supporting email encryption technologies

Handling multiple work-streams to tight deadlines dealing with conflicting and changing demands across a varied portfolio

Demonstrate a proven technical background and a commitment with keeping technical skills up-to-date and relevant, especially in Enterprise Messaging Technologies

Comprehensive troubleshooting skills

The ability to craft concise, informative user and technical documentation

Essential Criteria

Experience with managing highly secure messaging in a complex network environment

Demonstrable experience mentoring junior colleagues and sharing knowledge with second- and first-line teams

Experience simplifying complex email estates

Good Power Shell skills

Proficient in written/verbal communication, and stakeholder management skills

Desirable Criteria

Proficient with supporting and delivering:

Secure Email Gateways (Mimecast and Clearswift)

MX Records and Email DNS Authentication (SPF, DKIM, DMARC)

Email encryption (PGP, TLS, and PME)

Cloud Fax Solution

Email Journal Archiving (Enterprise Vault)

Advanced Power Shell skills

Experience migrating complex email solutions to Exchange Online

Adept in Agile ways of working with delivery of tasks in a sprint methodology

Knowledge of ITIL framework (understanding of Incident, Problem, Change)

Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives and believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly.

Because of this, you will also be part of our on-call rota and on occasions be required to work evenings and weekends to perform certain tasks, especially on live systems. Additional renumeration is currently available for both the on-call rota and working out of hours (overtime).

How this role fits into the wider Bank:

This role is part of the Digital Workplace domain which is responsible for selecting, delivering and continuously improving a portfolio of digital services that help colleagues across the Bank to collaborate, communicate and be productive irrespective of role, device, or location. The Bank of England is at the start of its journey in modernising our Messaging tools, we are at a really exciting stage where we are…