Field Desktop Support Engineer

Location: Greater London

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented Field Desktop Support Engineer to join their team to look after there offices in South East London.

Key Responsibilities:

* Active Directory Management:
Provide user account management, group policy administration, and support for Active Directory-related issues.

* Microsoft 365 Entra:
Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.

* Laptop Builds, Screen Issues, Docking Stations & Configurations:
Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.

* Technical Support:
Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.

* Troubleshooting & Issue Resolution:
Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.

* Documentation & Reporting:
Maintain documentation of troubleshooting steps, technical issues, and configurations.

* Software & Hardware Installations:
Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.

* Collaboration:

Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary.

Ideally, you will have a full UK driving licence and use of your own vehicle.

You will be required to work 5 days per week onsite