Service Designer Public Sector IR35

Position: Service Designer – Public Sector – Inside IR35
Location:

Workstream 1:
Leeds or London (Stratford) – 2 days per week on-site, remainder remote
Workstream 2:
Manchester – 1 day per week on-site, remainder remote

Contract:

Initial 6-month contract (extensions likely)
Day Rate: £500–£550/day (Inside IR35)

Start Date:

January

A leading digital consultancy is seeking experienced Service Designers to support the delivery of user-centred digital services across a range of high-profile public sector programmes. These roles offer the opportunity to work on complex, large-scale services, collaborating within multidisciplinary Agile teams to improve outcomes for users and organisations alike.

Key Responsibilities

Plan, prepare, and deliver service design activities across all phases of the service lifecycle
Lead teams to analyse end-to-end services and build deep empathy with service users
Identify and apply appropriate service design methods, including service mapping, blueprinting, and taxonomy development
Produce clear, high-quality service maps and blueprints to inform delivery and decision-making
Provide strategic service design input and contribute to a collaborative community of practice

Skills & Experience

Proven experience working as a Service Designer within UK public sector or large, complex organisations
Strong understanding of user-centred design principles and GDS standards
Demonstrable experience producing service blueprints, journey maps, and supporting design artefacts
Excellent stakeholder engagement, facilitation, and communication skills
Experience working within Agile, multidisciplinary delivery teams

If you’re an experienced Service Designer available for a January start and keen to work on impactful public sector programmes, we’d be delighted to hear from you