Senior Business Analyst; Gov and Compliance

Position: Senior Business Analyst (Gov and Compliance) (Permanent)
Service Now Business Analyst - London (1-2 days p/w) - Up to £90,000

If you're the kind of BA who thrives on shaping clarity out of complexity, especially across governance, audit, IRM and asset lifecycle workflows, this role is built for you.

We're looking for a seasoned Senior Business Analyst who knows their Service Now domain inside out. Someone who can confidently champion out of the box approaches, tell a compelling story to stakeholders, and guide clients through real transformation rather than surface level change.

In this role, you'll work across compliance, governance, IRM migration, audit readiness and HAM/SAM lifecycle management while partnering closely with banking clients who rely on you to connect their real world processes to platform capabilities.

What makes this role compelling?

You'll step into a position where your voice genuinely shapes the solution. You won't be gathering requirements in a vacuum. You'll be leading workshops, influencing platform strategy, challenging assumptions and steering clients toward best practice. You'll own the narrative, the process and the value story.

What you'll take ownership of

✓ Stakeholder engagement that actually matters

Lead workshops to uncover requirements and educate clients on Service Now capabilities

Translate banking processes into clear Service Now workflows and user stories

Defend best practice out of the box approaches while keeping stakeholders onside

✓ Solution and delivery leadership

Drive the design and configuration of Service Now ITSM, ITOM and governance modules

Identify automation and optimisation opportunities across client environments

Align solutions closely with ITIL and platform best practice

✓ Compliance, audit and governance expertise

Translate audit findings into actionable user stories and acceptance criteria

Lead IRM migration projects from start to finish

Oversee HAM/SAM lifecycle governance and EUC compliance standards

✓ Data, testing and quality oversight

Validate data models, mapping and integration requirements

Ensure robust testing coverage and UAT success

✓ Mentorship and leadership

Support junior consultants and shape delivery quality across engagements

What you'll bring

5+ years as a Business Analyst in ITSM or Service Now environments

Hands-on experience across IRM, HAM, SAM, compliance or audit driven work

Strong familiarity with ITIL processes

Ability to lead workshops, influence senior stakeholders and articulate domain concepts clearly

Service Now certifications such as CSA, CAD or CIS-ITSM

Banking or financial services experience is highly desirable