Senior Technology & Automation Engineer

Overview of the Role

As the Senior Technology & Automation Engineer in the Tech Ops & Project Delivery team you will be required to support the design implementation and optimization of our enterprise infrastructure systems. The ideal candidate will possess technical expertise across multiple infrastructure domains including networking cloud platforms virtualization data centre operations and cybersecurity. A solid understanding of Citrix technologies such as application and desktop virtualisation session management and load balancing and Citrix cloud management will be key alongside key networking technologies such as Cisco LAN / WAN / WIFI and Palo Alto firewalls

There will be a requirement to help develop design and drive new initiatives for Nuveen Internationals AI and Automation areas to enhance working practices across all business lines.

This role hands‑on serving as a trusted advisor to internal teams and external stakeholders. The individual will work closely with the TIAA infrastructure support teams and report directly to the Nuveen Head of Technical Operations (Project Delivery and Engineering)

Additionally this role will serve as a deputy for the Head of Technical Operations when required covering responsibilities in their absence and providing technical leadership continuity for Nuveen International business.

Serve as part of a group of technical authority for all infrastructure‑related initiatives ensuring alignment with organizational goals and IT strategies.

Design and implement resilient scalable and secure infrastructure solutions across on‑premises hybrid and cloud environments (e.g. AWS Azure GCP) for M&A activities.

Participate and lead from a Nuveen International perspective troubleshooting efforts for complex infrastructure issues and ensure root cause analysis and documentation working with TIAA infrastructure teams

Develop and maintain architecture diagrams runbooks standards and documentation for infrastructure systems.

Participate in and lead infrastructure assessments capacity planning and performance tuning.

Contribute to the development of disaster recovery and business continuity strategies.

Ensure compliance with industry regulations corporate policies and SLAs.

Stay current with emerging AI technologies and industry trends

Experiment with new tools techniques and methodologies

Contribute to proof‑of‑concept initiatives and pilot programs

Participate in knowledge sharing within the organization and broader community

Work closely with business analysts project managers and subject matter experts to understand requirements

Collaborate with development teams to ensure architectural vision is properly implemented

Present technical solutions to both technical and non‑technical audiences

Facilitate architectural review sessions and decision‑making processes

Drive AI and Automation opportunities for the Nuveen International business where appropriate

Provide technical mentorship to fellow Tech Ops & Delivery team members and act as a consultant to cross‑functional project teams.

Evaluate emerging technologies and make recommendations on adoption to improve operational efficiency and security.

Collaborate with information security teams to implement best practices including hardening patching and threat mitigation.

Ensure solutions comply with Security regulatory & organisational standards

Bachelors degree in information technology Computer Science Engineering or a related field (or equivalent experience).

7 years of experience in IT infrastructure roles with at least 3 years in a senior or SME‑level capacity.

• Networking (Cisco LAN / WAN WIFI Palo Alto firewalls Infoblox ZScaler)
• Citrix Workspace / Thin Client Technology
• Virtualization (VMware Hyper‑V)
• Cloud platforms (AWS Azure GCP)
• Storage and backup solutions
• Operating systems (Windows Server Linux)

Active Directory EntraID

Proven experience with automation and infrastructure‑as‑code tools (e.g. Terraform Ansible Power Shell).

Excellent analytical problem‑solving and communication…