AV Network​/IT Support Technician

Position: AV Network / IT Support Technician (Permanent)
Job Title:

AV Network / IT Support Technician

Location:

London, UK
Salary: £35,000 - £45,000 per annum (depending on experience & skills)

Contract:

Full-time, permanent

Job Overview

We are seeking a skilled and proactive AV Network / IT Support Technician to join our dynamic technology team in London. This role sits at the intersection of audio-visual systems and IT networking - ideal for someone with solid technical knowledge, excellent problem-solving skills, and the ability to deliver outstanding support to end users and clients.

Key Responsibilities

Provide high-quality technical support for AV systems, networked audio/visual equipment, and integrated IT platforms.
Support installation, configuration, and maintenance of AV hardware and network infrastructure.
Troubleshoot AV and IT incidents effectively and resolve issues both remotely and on-site.
Manage meeting room systems, collaboration tools, digital signage, video conferencing technologies, and associated network services.
Monitor system performance and assist with routine preventative maintenance.
Assist with rollout and upgrades of AV/IT equipment.
Produce clear technical documentation, reports, and update logs.
Communicate technical information clearly to both technical and non-technical stakeholders.

Skills & Experience

Required:

Proven experience in AV support, IT support, or combined AV-IT technical roles.
Strong understanding of networking fundamentals (TCP/IP, VLANs, DHCP, etc.).
Experience supporting AV control systems, video conferencing units, and networked AV devices.
Excellent customer service and communication skills.

Desirable:

Experience with AV control platforms such as Crestron, QSYS, Extron, AMX or similar.

Experience with Microsoft networking, Windows, and collaboration tools (Teams, Zoom, etc.).
Relevant qualifications (e.g., CompTIA Network+, Microsoft, or AVIXA certifications).

What's on Offer

Competitive salary: £35,000 - £45,000 p.a. depending on experience and qualifications
25 days annual leave + bank holidays
Pension scheme and benefits package
Professional development and training opportunities
Hands-on experience with cutting-edge AV and network technologies

How to Apply

Please submit your CV and a brief cover letter highlighting your relevant experience to or call on (phone number removed)