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Network Engineer – MSP Hybrid

Job in London, Greater London, EC1A, England, UK
Listing for: ASHDOWN GROUP
Full Time position
Listed on 2025-12-30
Job specializations:
  • IT/Tech
    IT Support, Network Engineer
Salary/Wage Range or Industry Benchmark: 48000 GBP Yearly GBP 48000.00 YEAR
Job Description & How to Apply Below
Position: Network Engineer – MSP  - £48,000 – Hybrid

Network Engineer – MSP – London - £48,000 – Hybrid

A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team.

This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional.

Responsibilities
  • Client management: evaluating business impact and managing expectations.
  • Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments.
  • Support the deployment and maintenance of secure VPNs, VLANs, and firewall rules.
  • Conduct network performance monitoring and recommend optimization strategies.
  • Provide support to junior team members on first-line support tickets and service requests.
  • Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues.
  • Manage and triage service desk queues effectively, maintaining SLA compliance.
  • Update service tickets, communicate with clients, and coordinate with third-party suppliers.
  • Maintain accurate documentation of network configurations, changes, and troubleshooting steps.
Qualifications

The ideal candidate for this Network Engineer role will have experience in an MSP or IT/Voice environment and a strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP. Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous. Experience with Forti Gate Firewalls is a bonus.

The salary on offer for this role is up to £48,000 plus benefits.

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