Field Operations Support Technician South West

Connect with Quadient

At Parcel Pending by Quadient were revolutionizing the way parcels are delivered and received. As a global leader in smart locker solutions we empower businesses and communities to manage deliveries and returns with unparalleled convenience security and efficiency. Our innovative technology supports a vast network of nearly 18000 locker locations worldwide processing over 75 million packages annually. Joining our team means becoming part of a forward-thinking company thats committed to sustainability and operational excellence.

We pride ourselves on fostering a collaborative environment where diverse talents unite to drive meaningful change in last-mile delivery solutions. Together were not just delivering parcels were delivering enhanced experiences and building stronger connections across the globe.

Quadient is seeking to hire two Field Support Operators to support the maintenance and servicing of our rapidly growing Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the South of the UK more specifically the South West London area. Youll be responsible for replacing consumables performing visual checks carrying out minor repairs and maintaining a high standard of cleanliness and presentation at each location.

This is a hands-on role suited to someone practical self-motivated and comfortable working independently in a customer-facing environment.

Opportunity is remote field role based in our South Region :
Ideally based near South West London.

Visit assigned parcel locker locations daily typically 12 to 15 sites per dayon both scheduled routes and ad hoc service requests.

Replace consumables such as thermal printer rolls to ensure continuous locker operation.

Conduct routine operational checks and cleanliness audits to maintain site standards.

Identify and report technical faults physical damage or vandalism using our mobile Service Max system.

Replace or apply vinyl decals and signage as needed to maintain brand standards.

Perform minor repairs and adjustments to locker components (e.g. replacing printer components aligning doors). (Training provided.)

Maintain clear and accurate records of each site visit task completion and stock usage via a mobile Service Max app.

Ensure each locker site is left clean tidy and fully operational after servicing.

Represent Quadient in a professional and courteous manner when interacting with hosts partners or members of the public.

Willingness to travel extensively within your assigned region (North or South UK).

Flexibility to travel outside your normal region on occasion and stay overnight if required.

Full UK driving licence is essential.

Able to work independently and manage time effectively while following route schedules.

Strong attention to detail and pride in maintaining high site standards.

Comfortable using smartphones or tablets to log work and follow workflows.

Physically fit capable of lifting up to 20kg working outdoors in various weather conditions and using step ladders when required.

Reliable punctual and self-motivated with a proactive approach to problem-solving.

Previous field-based work such as parcel locker servicing vending machine maintenance courier / delivery driving or facilities maintenance.

Basic DIY or mechanical skills including comfort using hand tools light power tools or performing simple installations.

Knowledge gaps can be filled. Even if you dont satisfy every single requirement or meet every qualification listed we still want to hear from you.

Ready to lead the way Apply now.

Flexible Work:
Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning:
Access global opportunities for growth through our 24 / 7 online learning platform.

Inclusive Community:
Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards:
Enjoy competitive Total Rewards covering wellness work / life balance and more including a generous referral scheme.

Caring for Wellbeing:
Access our complimentary employee assistance program for mental health support.

At Quadient our Smart Work approach fosters connection collaboration and innovation while offering flexibility based on role requirements. Whether on-site hybrid or remote our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work on-site roles contribute daily to our vibrant workplace culture and remote employees stay connected through virtual collaboration and in-person events. No matter where you work youll be part of a dynamic people-first community that drives success together.

Our values define how we work as a team :
Empowerment Passion Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. Were a team of individuals with one goal but many perspectives. When…