Customer Success Engineer England

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and Duck Duck Go  combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, Pet Smart, Stripe, Gymshark, and Walgreens.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands‑on implementation support.

This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energised by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.

You will also support our Professional and Expert Foundation offerings, acting as a technical owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.

Success in this role means being proactive, reliable, and collaborative, balancing customer‑facing delivery with internal best practices such as accurate time tracking, strong documentation habits, and ongoing knowledge sharing.

If you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand and qualify customer goals with KPIs and effectively articulate Algolia’s ability to meet them
• Assist in the Sales process including discovery, demo, Proofs of Concept (POC), RFP responses & business justification
• Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding

• Obsessed with Solving Customer Problems
• 2/3+ years experience in a customer‑facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Previous software development experience in one or more of the following areas:
• Back‑End:
  Java, Ruby, Go, Node, Python, Swift/Objective‑C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Experience at our current stage and beyond ($150‑300M+ ARR range, high growth, lots of change and building internal infrastructure)

• A background in the search industry or e‑commerce
• Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, commerce tools and alike
• Familiarity with emerging concepts in agentic AI systems (e.g., autonomous reasoning, tool use, or multi‑agent orchestration)
• Knowledge in Analytics, SEO

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact,…