Audio Visual Team Leader

Our client is a well-established audio-visual integrator, delivering innovative AV and event services to a diverse range of partners. They are now seeking an experienced AV Team Lead to join our London team and serve as a key representative onsite.

This role offers an exciting opportunity to help shape and elevate an established service, supported by a benefits package that reflects the seniority and impact of the position. Operational Responsibilities Service ownership of all aspects of day-to-day delivery to our clients and partners Primary point of contact onsite for the client Staff management for onsite team(s) and rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings Provide a senior level of technical support at the point of escalation Operational coordination between the clients teams, including the technical helpdesk, field service, project teams, and client liaison Onsite Expectations Strong leadership and team-building initiatives Onboarding and training of new staff members Conduct regular one-to-one meetings with individual staff members Conduct weekly meetings to consistently improve the onsite service Identify and support training requirements or skills gaps within the team Assist HR with return-to-work interviews, probation reviews, and incident investigations Assist with the recruitment process when required, including interviews and providing feedback to the recruitment officer Performance improvement management as required

Preferred Experience Minimum of five years of corporate AV support experience Previous experience managing a team Ability to mentor, train, and develop team members Knowledge of audio-visual systems and technologies Knowledge of event audio, video, and lighting equipment (digital and analogue) Ability to quickly adapt to changing needs, infrastructure, and evolving business processes Ability to analyse metrics, extract trending data, produce status reports, and provide continuous improvement recommendations Ability to multitask and work under pressure to strict deadlines Remain client-facing and calm under pressure at all times Excellent communication, time management, presentation, and organisational skills Enthusiastic and self-motivated Ability to establish productive relationships at all levels Ability to use initiative appropriately Customer-focused with a friendly, welcoming, and helpful manner